If you would like further information about:

If your query is not answered in any of the links above or you wish to contact us for any other reason, please complete the form to the right. We endeavour to reply to all queries within 1 working day.

If your query relates to an order, please include your order number found on your confirmation email and delivery note enclosed with your order.

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How long does it take for to process my order?

  • All general orders will be processed and shipped within 3-5 business days.  Please consider this when ordering.  If your order is urgent, please contact us to request urgent processing.  When you let us know, we will always do our best to meet your timeframes!

Note that delivery times may vary when an item is on back order. If an item is temporarily out of stock, you will be contacted and informed of the expected delivery date.

  • If you have any queries about delivery charges, please contact us prior to ordering & we can answer your questions. 

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Zena Accessories is an exciting brand of beautiful bridal jewellery and exquisite hair accessories.

If you are a retailer who is interested in becoming a stockist, please email us at info@zenaaccessories.com and we will contact with our Trade Information Pack.

Please note that as our Stockist Wholesale Scheme has been introduced to meet the demands of customers wishing to view our products in person, Zena Accessories will only consider retailers with physical premises. We do not currently supply online stores, or businesses trading from a residential address unless by special arrangement. Zena Accessories products are not permitted to be sold under any other brand name.

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If you are unhappy with an item please notify us within 3 days  you may exchange it within 7 days.  Item/s must be returned in the condition which they were purchased, unworn, with tags still attached (if applicable) and with original receipt.

There is no exchange on sale items and please note that due to health and hygiene regulations we are unable to accept any return or exchange of earrings.  Sale items are either samples, end of season or display stock and may have been on shop display for a significant length of time. These Sale Items are therefore offered at a significant discount. In choosing to purchase any sale item, you acknowledge the condition of the item and acknowledge that you are not entitled to any refund, credit note or exchange other than provided for by law.

 

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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Conditions of use:
The Zena Accessories website is owned and operated by Zena Accessories Ltd. These terms and conditions (“Terms”) govern your use of the Zena Accessories website and the purchase of any goods or service from Zena Accessories. By placing an order with Zena Accessories, you express your understanding and agreement that you are bound by these Terms. If you are unwilling to be bound by these Terms, do not purchase through the Zena Accessories website.

Prices:
All prices shown are in Nigerian Naira.

Product display colours:
Zena Accessories attempts to represent and display as accurately as possible the colours of the products shown on the site. However because the colours you see will depend on many factors, including your monitor or printer, Zena Accessories cannot guarantee that the colour you see matches the product colour. 

Copyright:
Zena Accessories is the copyright owner of the content of the website or is licensed by the copyright owner to use the content on the website.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Zena Accessories or purchasing Zena Accessories products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Zena Accessories.

Trademarks:
All trademarks, service marks and trade names of Zena Accessories used in the site are trademarks or registered trademarks of Zena Accessories.

Pricing and Product Information:
Zena Accessories makes every effort to provide current and accurate information relating to products, services and prices displayed on the Zena Accessories website at time of publishing, but does not guarantee the currency or accuracy of any such information.  Information relating to Zena Accessories products is subject to change without notice.  Prices are subject to change at any time prior to Zena Accessories acceptance of your order.  In the event we discover a material error in the description or availability of a product or service that affects your outstanding order with Zena Accessories, or an error in pricing, we will notify you of the corrected version, and you may choose to accept the corrected version, or cancel the order. 

Warranty Disclaimer:
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Zena Accessories disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

Limitation of Liability:
Zena Accessories shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Zena Accessories has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Access and correction:
As a Zena Accessories customer, you are able to access or correct the personal information that we hold about you at any time either via the 'My Account' details on the website or email to info@zenaaccessories.com.  This e-mail address is being protected from spambots.

Notice:
Zena Accessories may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided.

Privacy:
Zena Accessories is committed to protecting the privacy of any information given by its customers. Under these circumstances customers who supply us with various items of personal information such as name, address and phone number and e-mail particulars etc. may be assured that all information collected will be safely stored and will only be used for the pur­poses for which it was collected i.e. to service your requirements. We take great care to ensure that the personal information you give us on our website is protected. We also take measures to destroy or permanently de-identify your personal information when it is no longer required.

Use of Site:
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Zena Accessories Jewellery or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Zena Accessories without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

 

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General Enquiries
To enquire about our service or for any general enquiry:

Email: info@zenaaccessories.com
Tel: +234 (0) 8083823740
  Order Enquiries
To follow up an order, amend an order or cancel an order:

Email: info@zenaaccessories.com
Tel: +234 (0) 8083823740
  Product Enquiries
To enquire about availability or product information:

Email: info@zenaaccessories.com
Tel: +234 (0) 8083823740