If your query is not answered in any of the links above or you wish to contact us for any other reason, please complete the form to the right. We endeavour to reply to all queries within 1 working day.
If your query relates to an order, please include your order number found on your confirmation email and delivery note enclosed with your order.
How long does it take for to process my order?
Note that delivery times may vary when an item is on back order. If an item is temporarily out of stock, you will be contacted and informed of the expected delivery date.
If you are a retailer who is interested in becoming a stockist, please email us at firstname.lastname@example.org and we will contact with our Trade Information Pack.
Please note that as our Stockist Wholesale Scheme has been introduced to meet the demands of customers wishing to view our products in person, Zena Accessories will only consider retailers with physical premises. We do not currently supply online stores, or businesses trading from a residential address unless by special arrangement. Zena Accessories products are not permitted to be sold under any other brand name.
If you are unhappy with an item please notify us within 3 days you may exchange it within 7 days. Item/s must be returned in the condition which they were purchased, unworn, with tags still attached (if applicable) and with original receipt.
There is no exchange on sale items and please note that due to health and hygiene regulations we are unable to accept any return or exchange of earrings. Sale items are either samples, end of season or display stock and may have been on shop display for a significant length of time. These Sale Items are therefore offered at a significant discount. In choosing to purchase any sale item, you acknowledge the condition of the item and acknowledge that you are not entitled to any refund, credit note or exchange other than provided for by law.
Zena Accessories is the copyright owner of the content of the website or is licensed by the copyright owner to use the content on the website.
Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Zena Accessories or purchasing Zena Accessories products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Zena Accessories.
All trademarks, service marks and trade names of Zena Accessories used in the site are trademarks or registered trademarks of Zena Accessories.
Pricing and Product Information:
Zena Accessories makes every effort to provide current and accurate information relating to products, services and prices displayed on the Zena Accessories website at time of publishing, but does not guarantee the currency or accuracy of any such information. Information relating to Zena Accessories products is subject to change without notice. Prices are subject to change at any time prior to Zena Accessories acceptance of your order. In the event we discover a material error in the description or availability of a product or service that affects your outstanding order with Zena Accessories, or an error in pricing, we will notify you of the corrected version, and you may choose to accept the corrected version, or cancel the order.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Zena Accessories disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.
Limitation of Liability:
Zena Accessories shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Zena Accessories has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Access and correction:
As a Zena Accessories customer, you are able to access or correct the personal information that we hold about you at any time either via the 'My Account' details on the website or email to email@example.com. This e-mail address is being protected from spambots.
Zena Accessories may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided.
Zena Accessories is committed to protecting the privacy of any information given by its customers. Under these circumstances customers who supply us with various items of personal information such as name, address and phone number and e-mail particulars etc. may be assured that all information collected will be safely stored and will only be used for the purposes for which it was collected i.e. to service your requirements. We take great care to ensure that the personal information you give us on our website is protected. We also take measures to destroy or permanently de-identify your personal information when it is no longer required.
Use of Site:
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Zena Accessories Jewellery or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Zena Accessories without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
To enquire about our service or for any general enquiry:
Tel: +234 (0) 8083823740
To follow up an order, amend an order or cancel an order:
Tel: +234 (0) 8083823740
To enquire about availability or product information:
Tel: +234 (0) 8083823740